• Job ID

  10155

• Location Nigeria
• Division Private Clients
• Position Category Private Clients
• Employment Type Full Time – Permanent
• Shift No
• Regulatory Approval Yes
• Post Closing Date

  Dec 7, 2012

Division Proposition

Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful Relationship Manager -HNI to help us fulfil our business objectives and build customer loyalty

Position Description

The HNI relationship manager is accountable for a portfolio of High Networth Clients, integrating and coordinating all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Required Skills and Qualifications

•Accountable for developing and implementing an integrated customer marketing plan, which addresses wealth creation, wealth preservation, wealth enhancement and lifestyle enhancement; this is achieved through an in-depth analysis of the client’s balance sheet so as to identify opportunities and match these opportunities to products/ solutions provided by the Group.

•Monitor the delivery of the different groups (Wealth, Lending, Transactional) as well as other specialist product and service providers against the customer Plan

•Grow portfolio profitability through the utilisation of available multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels.

•Manage customer migration between segments, sub-segments and the HNI business.

•Proactively and timeously identifies potential problem accounts and formulates appropriate risk mitigating strategies.

•Understands clients risk profile and maximizes the ‘risk vs. reward’ balance for individual clients by optimising product mix.

•Comply with KYC rules, regulations, and legislation governing the financial services industry

Required Competencies

Important relationships

External

•External partners – real estate agents, travel agents, etc

Key performance measures

•Achievement of relationship manager sales budget
•Growth/Volume – Customer acquisition and retention
•Client Profitability and Risk Management
•Cross-sell existing Bank and group financial products and services to obtain greater share of wallet
•Execution of Customer Plan